About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Support Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
Maintain a high level of product knowledge to assist customers effectively.
Provide timely and professional assistance to customers via live chats.
Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
Work together as a team to achieve timely turnaround time and quality replies to every customer.
Stay up to date on company policies, procedures, and product knowledge.
Contribute to a positive and collaborative work environment.

Requirements

Fresh graduates are encouraged to apply.

2-3 years of working experience as customer service is a plus point.
Required language(s): English, Mandarin
Minimum Diploma/Degree in any field
High level of attention to details.
Strong work ethic and willingness to take on any tasks.
Comfortable working in an extremely fast paced and international environment
Full Training Provided (Theory & Hands-on training)
Applicants must be willing to work on rotational shifts including evenings & weekends.
A positive attitude and a commitment to delivering outstanding service.
Ability to communicate with customers with a level of empathy.
Immediate availability is a plus point.
This role is not open for non-local.

Benefits

You will be working in a fast-growing startup that promotes flexible and open culture

Fast moving, challenging and unique business problems
Attractive remuneration and performance incentives
Strong learning and development plans for your career growth
Great career development opportunities in a growing company
International work environment and flat organization
Competitive salary

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