Job title: Engineer Field Service II

Job Grade: 5

Department: Customer Service

Location: Taiwan Hsinchu

The Mission

Materials and Structural Analysis (MSD), a division of Thermo Fisher Scientific is a produce microscope seeking sharp individuals to bring the highest quality processes, products and testing to our clients. Our employees are committed to making a difference in our organization, for our client partners we serve. As the number of machines sold increases, there is an urgent need for people. Do you interesting for challenge to satisfy different customer request? Employees who are passionate about serving customers are welcome to join.

The Position

The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of different equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of THERMO-FISHER systems and their associated options.

Responsibilities and work include:

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide solving tools issue and repair support for customer and colleague.
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various THERMO-FISHER system documentation
Provide recommendations for various reports including identifying and isolating unique problems with system
Act as a subject expert and resource for training

The Requirements

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

The successful candidate will possess the following combination of education and experience:

Typically requires a University degree or equivalent experience in electronic system fixing.
Typically requires 2-5 years hands on technical experience installing, solving issues, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
Experience solving and repairing ultra high vacuum and high voltage systems is highly desired.
Ability to deal effectively with customers
Excellent interpersonal communication skills
Proven ability to fixing complex systems and subsystems down to component level
Literate in Windows software environments
Able to read and interpret schematics.

Salary

We offer competitive salary, the starting salary is around $80,000 - $110,000 annually, an annual incentive bonus plan, getting oversea training course relate tools and a range of other employee benefits!

Engineer II, Field Service