Senior HR Manager - Employee Relations and Compliance

Job Summary:

The Senior HR Manager – EmployeeRelations and Compliance plays a crucial role in managing and overseeingvarious aspects of employee matters, wellness initiatives, policy managementand compliance within the HR department. Reporting directly to the HR Director, this position supervises the HR Officer responsible for vetting and compliance.

Key Responsibilities: 

Employee Relations & Disciplinary Procedures:

• Managing Employee Complaints: Assisting the HR Director in handling complaints from employees, ensuring that they are addressed promptly and fairly.
• Mediating Disputes: Playing a crucial role in resolving conflicts between employees or between employees and management. This involves facilitating discussions and finding mutually agreeable solutions.
• Managing Disciplinary Issues: Overseeing disciplinary actions, which may include issuing warnings, suspensions, or terminations when necessary. Ensuring that all disciplinary measures are consistent with company policies and legal requirements.
• Assisting with Investigations: Supporting investigations into employee misconduct or other workplace issues. This includes gathering evidence, interviewing involved parties, and documenting findings.
• Legal Matters Related to Employees: Helping with legal issues that arise in relation to employees, such as compliance with labor laws, handling grievances, and ensuring that disciplinary actions are legally sound.
• Supporting Employee Exit Interviews: Conducting exit interviews to gather feedback from departing employees, which can be used to improve workplace practices and address any underlying issues.

Employee Wellness & DEIB Initiatives:

• Manage workplace-related DEIB initiatives and legal compliance.
• Oversee employee events planning and organization, wellness programs, and Employee Assistance Program (EAP).
• HR events, staff outings, and collaboration with the faculty sunshine committee.
• Coordinate with the Occupational Nurse for statutory health checks.

Compliance & Policy Management:

• Manage the employee handbook and policies, assisting with policy updates as needed.
• Work with the HR Director to regularly review and update policies related to employee conduct, compensation, leave, benefits, and other HR-related areas.

HR Operations and Support:

• Assist in Faculty Advisory Committee meetings, communications, and event coordination.
• Manage Support Staff Labor Management Meetings (SSLMM) requirements.
• Provide administrative support to the HR Director.
• Assist the HR Director with Faculty Advisory Committee meeting coordination and associated communications, provide administrative support, and attend meetings on behalf of the Director as needed.

Employee Background Checks & Verification:

• Oversee background checks, employment verification, and assist with reference checks.
• Maintain records and track employee evaluations and professional development.

HR Staff Supervision and Leadership:

• Supervise HR Officer – Vetting and Compliance, providing leadership and supervisory support to ensure the successful delivery of HR office daily routines, support systems, and HR processes are completed as per school policies and the agreed expectations and timelines.
• Provide guidance and support to HR team members as well as HR administrative support to the School Administration as required per the agreed designation when the HR Director is not available or away on leave.
• Provide effective administrative support relative to support staff employment compliance, employee assistance, leave entitlement, and eligibility inquiries and questions.

Employee Supervision and Professional Pathways

• Overseeing the support staff annual evaluation process to ensure that support staff performance is assessed fairly and consistently, including but not limited to timely conducting and documenting of regular evaluations, providing constructive feedback to support staff and or their supervisors based on their performance evaluations.
• Mandatory Training: ensuring that all support staff complete required training programs, including but not limited to identifying training needs and training programs, coordinating training and development sessions/activities, monitoring and tracking the completion of support staff training programs to ensure compliance.
• Professional Pathways:
  • Supporting the career development of support staff by providing opportunities for growth and advancement, including but not limited to professional development and training plans, implementing development plans that align with their professional goals and the needs of the organization.
  • Assist HR Director in tracking the completion of professional staff professional pathways documentations (faculty and administrators).
• Professional Development Opportunities: Identifying and providing access to professional development opportunities such as workshops, conferences, and training programs.
• Oversee the support staff Performance Improvement Plans (PIP) that involve supporting the supervisors in developing and implementing plans to help support staff improve their performance and regularly reviewing the progress of employees on PIPs and providing ongoing support and feedback.

Other HR initiatives and projects assigned

REQUIRED EDUCATION / EXPERIENCE: 

Education:

• University graduate, preferably with a major in Human Resource or Employment Law related.

Work Experience:

• At least five years of full-time HR experience, with a minimum of three years in a supervisory role focusing on employee relations, compliance and regulatory administration, learning and development, and HR policy administration.

License or Certification:

• HR certifications in recruiting or learning and development or labor law compliance related will be preferred.
• Legal credentials will be a plus.

REQUIRED KNOWLEDGE AND COMPETENCIES:

Leadership and Supervisory Skills:

• Proven leadership experience in HR functions, especially in recruitment and selection.
• Ability to supervise and guide HR support staff effectively.

Analytical and Problem-Solving Skills:

• Strong logical and analytical thinking with effective problem-solving skills.
• Ability to analyze complex situations by considering causes and consequences.

Communication Skills:

• Excellent communication skills to convey HR policies, procedures, and updates clearly and timely.
• Ability to manage cross-divisional communication and ensure all supervisors and staff understand HR deadlines, school policies, and procedures.

Organizational and Interpersonal Skills:

• Highly effective administrative, organizational, and coordination skills with attention to detail to ensure error-free correspondence, reports, and data provision
• Ability to manage self-emotions, cope with difficult situations, manage stress, and accept constructive feedback without being defensive.
• Understand how own behaviors may impact others and manage interactions professionally.

Confidentiality:

• Strict confidentiality in managing staff concerns, issues, and sensitive information independently and professionally.

Language Proficiency:

• Advanced level of English proficiency in speaking, listening, writing and reading.
• Near-native proficiency in Mandarin in speaking, listening, writing and reading.

Work schedule: 08:00 AM to 17:00 PM;  Monday – Friday, inclusive of 1 hour lunch break

To Apply 

Interested parties, please apply through this platform. Upload your cover letter, latest English resume and complete the Support Staff Application form in English (you may download a fillable PDF file or Word doc below) for our review and consideration. We will keep you posted on the status of your application. Please note that direct applications via email or other channels will not be considered. Applicants are encouraged to apply as early as possible, as Taipei American School reserves the right to close the selection process at any time.