Boutique Manager 專賣店經理 (Taipei 101)

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

KEY RESPONSIBILITIES

Key Responsibility 1 - Management

• Ensure smooth operation of the boutique
• Ensure maintenance the boutique in perfect condition
• Ensure the development of key role in each boutique
• Manage effectively employee turnover
• Responsible for the overall training and development and performance management of Sales Associates
• Recruit, train, evaluate and coach store employees

Key Responsibility 2 - Sales

• Achieve or surpass monthly and yearly sales targets
• Achieve overall gross margin targets
• Discount Control and monitoring
• Optimize profitability
• Analyze store performance and propose actions needed

Key Responsibility 3 - CRM

• Treat the customer according to brand's standards
• Build a strong customer relationship and loyalty
• Develop customer database, convert into sales transaction and retain the customer for future transactions
• Accompany customers for VIP incentive trips / SIHH / other events

Key Responsibility 4 -  Service

• Implement brand's service strategy
• • Handle all customer's enquiries and complaints in a proper manner
• • Ensure the employees provide outstanding customer service

Key Responsibility 5 - Stock Management/ Products:

• Ensure adequate and complete assortments at the boutique
• Anticipate product needs
• Negotiate special products with customers and follow-up with management

Key Responsibility 6 - Promotion

• Propose and initiate promotional activities
• Implement promotions and CRM activities
• Works closely with PR & Comm Manager on promotional program and implementation