客服專員 Customer Care SpecialistRemote
AmazingTalker
偏僻的
- 远程职位
About Us
AmazingTalker 致力建立一個全方位的 線上教學平台 ( 家教 ( 2017 年目前平台上約有 10,000 名教師、超過 220 萬名學生以及進行 550 萬堂語言、升學等課程橫跨 190 個地區。2020 年入選「親子天下」的【教育新創20+】2021 年入選【AAMA台北搖籃計劃】2022年獲得 A 輪募資 1550 萬美元 ( Asia、500 Global更於 2023 年獲得【國發部 Next Big 獎項】、入選 Forbes Asia。我們目標是成為台灣教育新創界第一間「獨角獸」讓世界看見台灣
歡迎你在應徵前到了解更多 AmazingTalker 的企業文化 (
About the Team
客服團隊是 AmazingTalker 的第一線使用者情報部門精心觀察並記錄使用者的行為與回饋。同時他們扮演著 AmazingTalker 的門面透過與使用者的密切溝通傳達我們的核心價值。他們肩負著提升 AmazingTalker 品牌形象的重要使命不僅全心全意提高使用者滿意度更享受為使用者解決問題所帶來的滿足感。透過這樣的奉獻精神我們致力於讓每位使用者在平台上擁有卓越的使用者體驗。
About the Role
作為「客服專員」您將參與客服培訓計畫透過在資深同事的引導下積極參與實際操作以豐富的實作經驗培養出能夠深入理解用戶需求、設身處地為用戶著想的能力。我們期待您能以專業且耐心的態度對待每一位用戶並有效地溝通並傳達 AmazingTalker 的核心價值。
每一位客服專員每日都面對數以百計的訊息這需要您具備良好的事務管理能力能夠合理安排工作優先順序善用有限資源和時間。同時敏銳的觀察力是不可或缺的您需要能夠從使用者的敘述中迅速找出問題點以快速而準確的方式解決用戶問題。此外您的角色還包括優化現有流程建立有效的工作架構以提升處理重複性工作的效率。
成為 AmazingTalker 的客戶關係專員是一份充滿使命感的工作。如果您渴望從事具有人際互動成分的工作並且享受為用戶解決問題所帶來的滿足感並願意與用戶分享每一次互動的點點滴滴誠摯歡迎您加入 AmazingTalker 的大家庭
Your Journey at AmazingTalker
1個月內您將會
- 全面理解我們的產品願景和公司目標深入了解AmazingTalker平台各功能及運作。
- 熟悉客服和平台SOP透過電郵、線上客服等方式解決問題編修常見問與答內容。
- 主動跨部門溝通協調客服問題解決確保內部合作無縫。
3個月內您將會
- 提升客服回應效率、滿意度有效管理提高整體滿意程度。
- 透過使用者溝通主動收集需求和痛點提出建議改進產品和服務。
- 探索假設確定問題深入分析和優化實質改善使用者體驗。
★本職務僅為服務性客服工作無推銷與業績壓力
Working Hours
- 此職缺為固定遠端輪班。
- 主要輪班時段為17:00- 01:00 ( 有夜間津貼。
- 週休二日。
We're looking for:
應徵條件
- 具備一年以上的客服工作經驗
- 英文流利能處理英語信件與來電
如果你有以下特質一定會喜歡加入 AmazingTalker
- 迅速釐清問題核心在應對緊急或客訴時冷靜思考理性與使用者有效溝通。
- 能評估用戶問題嚴重性巧妙安排案件處理順序確保高效解決。
- 具多任務管理能力善於有效安排工作時間確保同時處理多項工作。
- 保持好奇心不斷學習新事物主動尋找新工具以提升工作效率。
- 具敏銳觀察力善於發現問題並致力於根本性的問題解決提升工作品質。
加分條件
- 曾於電商產業工作經驗者
- 使用過 Intercom、 Elevio 等客戶服務工具
- 精通以下外語額外加分
- 法文
- 日文
- 韓文
- 西班牙文
應徵事項
- 工作類型外包約聘長期配合表現良好有機會續約轉正
- 工作地點全遠端
薪資
- 月薪NT$ 32,000 - 40,000
- 另有晚班津貼
空缺职位发布19 天前
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