Engineering Operations Technician (EOT), DCEO

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Engineering Operations Technician (EOT) Team plays a vital role in Amazon Web Services (AWS) Infrastructure Operations organization, supporting the rapid growth of our business and customers 24/7 in Cloud services data centers. As part of the Data Center Engineering Operations (DCEO) organization, this position reports to the DCEO Manager.

We are looking for a highly self-motivated and self-managed individual interested in learning about and managing AWS operations within critical facilities owned and operated by Colocation Providers. The Colocation provider is a third-party data center facility partner who provides the physical infrastructure, space, power, and cooling systems for AWS servers. Candidate with less experience will be trained to manage critical facility operations within colocation provider environments.

The EOT is responsible for coordinating with the Colocation Provider in operating and maintaining their critical electrical and mechanical (E&M) equipment to ensure highest availability for our Cloud services. The E&M equipment includes, but is not limited to, stand-by diesel generators, HV/LV switchgear, UPS’s, Batteries, PDU’s, chillers, cooling towers, pumps, motors, CRAHs, PLC Controls Building Monitoring Systems and fire suppression systems. Additionally, the EOT serves as a front-line technical support responders for E&M facilities across multiple sites, and manage rack power-up and rack-down events for their own data center.

Key job responsibilities
• Maintain 24/7 operations coverage with flexible scheduling, including predefined12-hour rotating shifts and on-call responsibilities.
• Coordinate with Colocation providers, contractors and internal teams for daily operations and routine maintenance monitoring of critical E&M facilities.
• Participate in emergency drills and support emergency facility event response according to established protocols.
• Act as first responder for all critical E&M equipment and rack down event alarm response, ensuring timely escalation for equipment/facilities-related issues within established protocols and service level agreements (SLAs).
• Facilitate equipment rack power up installations with Colocation providers by conducting assessments for rack space, power, and cooling requirements in data centers.
• Regularly maintain critical facility safety and security standards in AWS areas.
• Execute small-to-medium impacting projects from inception stage to completion stage to enhance data center operations.
• Utilize of AWS administrative tools for maintenance change management, incident management ticketing follow up, and asset management.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- Bachelor's degree
- 1+ years of electrical or mechanical experience
- Basic knowledge of either electrical or mechanical systems.
- Intermediate level of bilingual verbal and written communication skills (English and Chinese).