客戶關係經理Customer Success Manager

*Please see E nglish vesion below

*此職位為 AmazingTalker 集團下子公司HiLink Co.福利制度皆以 HiLink 制度為主。

公司簡介

HiLink ( 是一間專注於遠距虛擬教學平台的新創公司總部設於美國客戶涵蓋全球教育、培訓公司。公司目前進行第二階段重建與擴張重新建立位於台灣的營運團隊目標是打造一支具備國際溝通力、產品理解力與客戶導向的核心團隊。

工作內容

一、客戶關係維護

• 維繫與全球客戶包含美國、亞洲及其他地區的日常溝通。
• 協助新客戶完成 onboarding提供線上培訓與產品使用指導。
• 定期召開客戶會議跟進使用情況與回饋。

二、使用成效追蹤與續約推進

• 追蹤平台使用數據辨識健康風險。
• 發掘 upsell 或 cross-sell 機會與產品與銷售團隊協作。
• 協助年度續約流程與客戶滿意度評估。

三、支援協作與內部流程

• 與技術支援、PM 協作處理客戶回報問題。
• 整理 FAQ、SOP 與客戶使用手冊中英對照。
• 使用 Notion 管理客戶資料與溝通紀錄。

資格條件

• 英文聽說讀寫流利B2 以上能與全球客戶進行視訊與書信溝通。
• 主動積極、有耐心且樂於協助他人解決問題。
• 至少 1 年以上 B2B SaaS、教育科技或客服CS 經驗。
• 熟悉線上協作工具如 Notion、Slack、Zoom、Google Workspace。
• 有建立文件、簡報、流程優化經驗者佳。

薪資與福利

• 月薪 NT$35,00050,000視經驗而定
• 彈性工時
• 年終績效獎金與團隊獎勵方案
• 與國際團隊合作參與北美與亞太教育科技產業實戰

*This position is with HiLink Co., a subsidiary of the AmazingTalker Group. All benefits are based on HiLink's policies and regulations.

Company Overview

HiLink ( is an innovative startup building a global virtual classroom platform designed for remote teaching and training. Headquartered in the United States, our clients include education and training organizations worldwide. We are currently entering a new phase of rebuilding and growth, focused on establishing a core Taiwan-based operations team with strong international communication skills, customer-centric thinking, and deep product understanding.

Role Responsibilities

1. Customer Relationship Management

• Maintain daily communication with global clients, including those in the U.S., Asia, and other regions.
• Guide new clients through onboarding, deliver virtual training, and provide usage support.
• Schedule regular check-ins with clients to follow up on feedback and product usage.

2. Account Health & Renewals

• Monitor platform usage data to identify risks and proactively improve retention.
• Identify upsell and cross-sell opportunities, collaborating with the product and sales teams.
• Support the annual renewal process and assist in evaluating client satisfaction.

3. Internal Collaboration & Support

• Work with tech support and PMs to resolve client-reported issues.
• Help develop FAQs, SOPs, and bilingual user guides (Chinese & English).
• Maintain organized customer data and communication records using Notion.

Qualifications

• Fluent in English (spoken and written) and comfortable communicating with global clients via video and email.
• Proactive, patient, and passionate about helping others solve problems.
• 1+ year of experience in B2B SaaS, edtech, or customer success/support roles.
• Familiar with online collaboration tools such as Notion, Slack, Zoom, and Google Workspace.
• Experience with documentation, process optimization, or training materials is a plus.

Compensation & Benefits

• Monthly salary: NT$ 35,00050,000
• Flexible hours
• Year-end performance bonus and team-based incentives
• Opportunity to collaborate with international teams and gain hands-on experience in the U.S. and APAC edtech markets