Asset Management - Client Support, Spectrum Delivery, Product Owner - Associate (Contractor)

Job Description

The Spectrum Delivery team is part of Asset Management’s Client Service organization. The core objective of the team is to manage the delivery of core technology for Sales while also supporting the implementation of technology solutions across the firm. The team is responsible for supporting a diverse range of business processes across our global Asset Management organization. The team will support the delivery and implementation of technology apps supporting our internal clients in Sales and the wider business. 

As an Product Owner Associate in the Client Support Spectrum Delivery Team, you will be a highly skilled and motivated Product Owner for the Asset Management Spectrum Delivery team. You must have excellent analytical and problem solving skills. You will be responsible for completing analysis on new application development, performing root cause analysis, increasing engagement with our internal clients, improving data quality and controls on the platform. The role requires a collaborative approach with our internal clients, and other stakeholders (Sales, Client Service, Finance, MIS/Business Intelligence, Business Management, Technology Marketing, and Product).

Job Responsibilities

• Undertake business process engineering initiatives - Apply critical thinking to troubleshoot issues, proactively identify and develop new ideas / innovations that will add value to the business and team
• Provide deep knowledge of application / data servicing flows and requirements to facilitate planning and execution
• Track user adoption and able to visualize user behavior patterns for business dashboard presentation
• Interact proactively with internal stakeholders to understand business needs and draw up requirements
• Prioritize and drive enhancements effectively that are meaningful to users
• Initiate / support various global projects - develop and manage projects, ensure timely quality deliverables and report project progress
• Execute ongoing release management to continuously enhance the solution; act as a link between the business stakeholders and Technology / vendor during the design, build, test and implementation phases

Required qualifications, capabilities and skills

• Ability to delve into details with a view to proactively solve issues, develop new ideas and add value to existing functions
• Strong project management skills, and experience implementing tech projects to deliver automation and improved processes having supported user testing, training, support
• Ability to multi-task and manage competing priorities / workflows
• Can do attitude to take on new challenges and succeed
• Ability to build relationships across global teams
• Ability to explain complex ideas and methods to business partners is essential

Preferred qualifications, capabilities and skills

• Experience as Product Owner is preferred but not required
• Good understanding of Investment Management Business, Mutual Funds, Managed Accounts, and/or Separate Accounts preferable
• Working experience in Digital Banking is helpful
• Strong academic background with project experience accreditation is preferable with proven record of success
• Strong Microsoft office skills (Word, Excel, PowerPoint)
• In depth knowledge in process design and management
• Excellent communicator (written and verbal) with strong interpersonal skills

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​